Divine Earns National Customer Satisfaction Award

Divine Earns National Customer Satisfaction Award for Sixth Consecutive Year

Waco, Texas – DIVINE Home Care Services announced today that it received the distinguished 2023 Best of Home Care –Leader in Experience Award from HCP, the leading firm in experience management for home care. The Leader in Experience Award is the highest recognition awarded by HCP and is given to select home care businesses that consistently rank among the very highest in 10 or more quality metrics. As a Leader in Experience, DIVINE Home Care Services is now recognized among the top 10% of home care providers participating in the nationwide HCP Experience Management Program.

This accomplishment demonstrates DIVINE’s long-term dedication to excellent care and quality improvement. To qualify for this award, a random sample of at least 10% of DIVINE’s clients and caregivers were interviewed each month by HCP. Over a 12-month period, DIVINE Home Care Services received high client and caregiver satisfaction ratings in areas such as caregiver training, compassion of caregivers, communication, scheduling, client/caregiver compatibility, and more. Using feedback from clients and employees, as well as quality benchmarks from HCP, DIVINE management team set goals to reach the highest level of Experience possible.

Satisfied clients and satisfied employees has been our mission since 2012“,” says Claudia Berdegué, the agency´s principal and Administrator, “it is very rewarding to see that our efforts to make a difference in people’s lives are being recognized”.

The Best of Home Care – Leader in Experience Award highlights the top-performing home care businesses in the nation. HCP believes that by honoring these providers, families looking for in-home care for a loved one will be able to recognize and choose a trusted home care provider.

“At HCP, our mission is to help home care businesses create an experience that goes beyond client and caregiver expectations,” says Todd Austin, President of HCP. “When we see agencies like DIVINE Home Care Services that have so effectively provided outstanding care and employment experiences, we know we’re on the right track. DIVINE has worked extremely hard to prioritize high-quality care and employment, and their work hasn’t gone unnoticed. This award allows them to show proof of quality to potential clients and caregivers.”

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Call today to schedule a free in-home consultation and let one of our experienced healthcare/homecare professionals help you assess your specific needs. The consultation may involve a discussion about your loved one’s physical and mental condition, the safety and comfort of her physical surroundings, family dynamics, special interests, diets, social activities, and other important aspects.

The goal is to determine the type and frequency of care required, the best caregiver profile, and the level of future involvement, if any, of significant others in each particular situation. We are committed to delivering quality care to our clients in a safe and comfortable environment in coordination and constant communication with their family per regulatory guidelines of the Texas Health and Human Services Commission including strict compliance with HIPPA rules on confidentiality. We are available 24/7 to answer your questions.

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