Waco, Texas – Divine Home Care Services is proud to announce that it has received the prestigious 2023 Best of Home Care – Leader in Experience Award from HCP (Home Care Pulse), the industry leader in experience management for home care. This honor marks six consecutive years of recognition, placing Divine among the top 10% of home care providers nationwide.
The Leader in Experience Award is the highest accolade granted by HCP and is reserved for home care agencies that consistently score top marks in 10 or more quality metrics—including caregiver training, compassion, communication, and scheduling. This award is based on client and caregiver feedback collected over a 12-month period through random monthly interviews conducted by HCP.
To qualify, at least 10% of Divine’s clients and caregivers were surveyed each month, making this award a true reflection of the daily commitment to excellence shown by the Divine team.
“Satisfied clients and satisfied employees have been our mission since 2012,” says Claudia Berdegué, Administrator and Principal of Divine Home Care Services. “It is very rewarding to see that our efforts to make a difference in people’s lives are being recognized.”
This sixth win further affirms Divine’s long-term dedication to high-quality, compassionate care and its investment in ongoing quality improvement for both clients and staff.
The award reflects Divine’s exceptional performance in key areas, including:
Compassionate and professional caregivers
Effective and clear communication
Flexible and reliable scheduling
Client and caregiver compatibility
Comprehensive caregiver training
Using the insights gathered from the HCP surveys, Divine’s leadership team consistently sets strategic goals to maintain and elevate service standards—ensuring families and caregivers alike feel heard, supported, and valued.
Choosing the right in-home care provider is a crucial decision for families. Awards like HCP’s Leader in Experience help guide that decision by highlighting trusted, proven agencies.
“When we see agencies like Divine Home Care Services that have so effectively provided outstanding care and employment experiences, we know we’re on the right track,” says Todd Austin, President of HCP. “Their work hasn’t gone unnoticed. This award allows them to show proof of quality to potential clients and caregivers.”
At Divine Home Care Services, quality care isn’t just a promise—it’s measurable, verified, and consistent. Receiving this national recognition for six years running is a testament to Divine’s unwavering dedication to delivering compassionate, personalized in-home care to seniors and their families across Texas.
Discover the award-winning care that sets Divine apart. Whether you need help for a loved one or are seeking a rewarding career in caregiving, Divine Home Care Services is here for you.
📞 Call us today at 903-215-8283 or 254-694-8614 to learn more or schedule a consultation.
Call today for a free in-home consultation to assess care needs. We provide personalized, confidential, and compassionate support—available 24/7 for your family.
